Terms & Conditions

Effective date: July 30, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Fratelli Orsini website at www.fratelli-orsini.com, including purchases made through the Dutch version of our online store.

These Terms form a legally binding agreement between you and Fratelli Orsini B.V. By using the Website, creating an account or placing an order, you agree to these Terms. Please read them carefully before using the Website or placing an order.

1. Scope of These Terms

These Terms apply to:

• your access to and use of the Website;
• customer accounts;
• orders placed through the Dutch online store;
• payments, delivery, returns, exchanges and refunds;
• product reviews and other content you submit;
• promotional offers, gift cards, bundles and free gifts; and
• other services made available through the Website.

Our Privacy Policy, Shipping & Delivery Policy and Returns & Exchanges Policy form part of these Terms. If there is a conflict between these Terms and specific terms displayed for a promotion, preorder, product warranty or other offer, the more specific terms apply to that matter.

2. Company and Contact Information

The seller and contracting party for orders placed through the Dutch online store is:

Fratelli Orsini B.V.
Herengracht 420
1017 BZ Amsterdam
The Netherlands
Chamber of Commerce (KvK) number: 81645007

Email: info@fratelli-orsini.com
Live chat: Available through the Website
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Central European Time, excluding public holidays.

Please do not send returns to our company address unless you have received specific return instructions from us.

3. Eligibility

You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order through the Website.

By using the Website, you confirm that:

• you have the legal capacity to enter into these Terms;
• the information you provide is accurate and complete;
• you will comply with these Terms and applicable law; and
• you are not prohibited from using the Website under applicable law.

4. Consumer and Wholesale Orders

The Website is primarily intended for consumers purchasing products for personal use.

Wholesale, commercial or resale purchases may be available under separate written terms. If you are interested in a wholesale or B2B order, please contact our Customer Service team before placing an order.

We may cancel or limit orders that we reasonably believe are intended for unauthorised resale, wholesale distribution or other commercial purposes without our prior approval.

5. Customer Accounts

You may be able to create a customer account through the Website. You are responsible for keeping your login details confidential and for all activity carried out through your account.

You must notify us promptly if you suspect unauthorised access to your account. You may not use another person’s account without permission, provide false information or create multiple accounts to misuse promotions, discounts or other benefits.

We may suspend or close an account if we reasonably believe that it has been used fraudulently, unlawfully or in breach of these Terms.

6. Product Information

We make reasonable efforts to ensure that product descriptions, materials, sizes, colours, photographs, availability and other information are accurate.

However:

• colours may appear differently depending on your screen, device and lighting conditions;
• measurements and dimensions may be approximate;
• packaging may differ from the images displayed on the Website; and
• minor production changes may occur without materially affecting the product’s quality or function.

Please consult the size guide on the Website before ordering gloves or other sized products.

7. Natural Materials

Many Fratelli Orsini products are made from natural materials, including leather, suede, sheepskin, deerskin, wool, cashmere and fur.

Natural materials may vary in colour, grain, texture, thickness, markings, softness and surface appearance. These characteristics are inherent to natural materials and help make each product unique. Reasonable natural variations are not considered defects.

Natural materials may also change gradually through normal wear, exposure to moisture, sunlight, friction, skin oils or the use of cleaning and conditioning products.

8. Placing an Order

Products displayed on the Website are an invitation for you to place an order and do not constitute a binding offer by us.

By clicking the final order or payment button, you submit an offer to purchase the selected products. Before submitting your order, you are responsible for checking the selected products, quantities, sizes, colours, billing information, delivery address, payment information, delivery charges, taxes and total purchase price.

After placing an order, you will normally receive an automated order confirmation email. This email confirms that we have received your order, but does not by itself mean that we have accepted it.

9. Acceptance of Orders

We accept your order when we send a shipping confirmation or otherwise expressly confirm acceptance of your order.

Until that time, we may decline, hold, limit or cancel an order for legitimate reasons, including:

• payment authorisation failure;
• suspected fraud or unauthorised payment activity;
• incorrect billing or delivery information;
• product unavailability or inventory discrepancies;
• obvious pricing or product-information errors;
• unusually large quantities;
• suspected unauthorised resale; or
• legal or regulatory restrictions.

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled products to the original payment method.

10. Order Changes and Cancellations

Please contact our Customer Service team as soon as possible if you wish to change or cancel an order. We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after it has been submitted or once processing has begun.

Your statutory right of withdrawal and the return rights described in these Terms remain unaffected.

11. Product Availability and Quantity Limits

All products are subject to availability. Adding a product to your cart does not reserve it, and a product may become unavailable before your order is accepted.

We may limit quantities purchased per customer, account, household, billing or delivery address, payment method or promotional period. We may cancel orders that exceed reasonable household quantities or appear intended for unauthorised resale.

If part of an order becomes unavailable, we may cancel the unavailable item and ship the remainder, contact you to offer an alternative, or cancel the entire order. You will not be charged for products that we cancel.

12. Prices, VAT and Delivery Charges

Prices for the Dutch market are displayed in euros (€) and include VAT, unless otherwise clearly stated.

Any applicable delivery charges are displayed during checkout before you submit your order. Prices and delivery charges may change for future orders, but changes will not affect an order that we have already accepted.

13. Pricing and Information Errors

We make reasonable efforts to maintain accurate product, promotional and pricing information. However, typographical, technical or administrative errors may occur.

We may correct an obvious error and cancel an affected order before acceptance. If the correct price is higher than the displayed price, we may contact you and give you the option to purchase the product at the correct price or cancel the affected item.

Nothing in this section limits rights that cannot legally be excluded.

14. Payment Methods

Available payment methods may include:

• iDEAL;
• Visa;
• Mastercard;
• American Express;
• PayPal;
• Klarna;
• Shop Pay;
• Apple Pay; and
• Google Pay.

The payment methods available for your order are displayed during checkout. We may add, remove or restrict payment methods at any time.

Your payment method is normally authorised and charged when you submit your order. Certain payment methods are offered by independent payment providers and may be subject to their own terms, privacy policies and approval processes.

15. Payment Authorisation and Fraud Prevention

You confirm that the payment information you provide is accurate, that you are authorised to use the selected payment method and that sufficient funds or credit are available to complete the transaction.

We and our payment providers may carry out reasonable authorisation, identity, security and fraud-prevention checks. We may request additional information where reasonably necessary to verify your identity, payment authorisation, billing address, delivery address or the legitimacy of the transaction.

We may delay or cancel an order if the requested verification cannot be completed or if we reasonably suspect fraud or unauthorised activity.

16. Promotional Codes, Discounts and Bundles

Promotional codes, discounts, bundles and special offers may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

• only one promotional code may be used per order;
• promotional codes must be used before their expiry date;
• promotional codes have no cash value;
• promotions may exclude certain products or collections;
• promotional codes cannot be applied retrospectively; and
• promotional codes may not be transferred, sold, copied or combined.

If an item purchased with a discount is returned, the refund is based on the amount actually paid for that item.

If you return only part of a bundle, we may recalculate the price of the products you keep based on the non-bundle price, where this was clearly disclosed with the offer and is permitted by law.

17. Preorders

Some products may be offered for preorder before they are available for immediate shipment.

When you place a preorder:

• your payment method may be charged when the preorder is submitted;
• the displayed shipment or delivery date is an estimate;
• the estimated date may change because of production, transport, customs, inventory or other delays; and
• products ordered together may be shipped separately.

If we become aware of a material delay, we will notify you and provide any cancellation or refund rights required by law. You may request cancellation of a preorder before it has been shipped.

18. Delivery

We deliver to valid addresses within the Netherlands that are accepted during checkout.

Orders are generally shipped with DHL or its delivery partners. Delivery times shown on the Website are estimates and not guarantees. For most in-stock orders, delivery within the Netherlands is typically expected within 1–2 business days.

Delivery estimates may be affected by peak periods, weather, carrier disruptions, address issues, preorders or events outside our reasonable control. If we cannot deliver within the time stated on the Website or within another legally applicable period, we will notify you and provide any rights required by law.

19. Split Shipments

We may divide an order into multiple shipments when products are stored in different locations, part of the order is a preorder, products become available at different times, or separate shipments are operationally reasonable.

You will not be charged additional delivery costs solely because we choose to split your order. Each shipment may have a separate tracking number and delivery date.

20. Delivery Addresses, Tracking and Missing Parcels

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you discover an address error. We will try to help, but cannot guarantee that an address can be changed after processing or shipping has begun.

When tracking information is available, we will normally send it to the email address associated with the order. Tracking information is provided by the carrier and may not update immediately.

If a parcel is lost, appears to have been stolen or arrives damaged, please contact our Customer Service team promptly. We may open an investigation with DHL or another delivery partner and, depending on the circumstances, provide a replacement, reshipment, refund or another appropriate solution.

21. Right of Withdrawal

If you are a consumer, you have the statutory right to withdraw from your online purchase within 14 days after you, or a person appointed by you, receive the products. You do not need to provide a reason.

To exercise your statutory right of withdrawal, you may use the withdrawal button or withdrawal form available on our Website, register your return through our returns portal, or send us another clear statement that you wish to withdraw from the purchase.

If you withdraw from the entire order within the statutory withdrawal period, we will reimburse the payments received for the returned products and the cost of standard delivery, where required by law. We may wait to issue the refund until we have received the returned products or you have supplied proof that you have sent them back, whichever occurs first.

Your statutory right of withdrawal does not apply where a legal exception applies, for example to products made to your specifications or clearly personalised for you.

22. Our Voluntary 60-Day Return and Exchange Policy

In addition to your statutory rights, we offer a voluntary 60-day return and exchange period for eligible orders delivered within the Netherlands. The 60-day period begins on the date your order is delivered.

Returns and exchanges are free of charge for eligible Dutch orders when you use the return method and prepaid return label provided through our returns portal.

Returned products must be in their original, unworn and unused condition. They must be free from stains, odours, hair, damage and other signs of use, and should be returned with original tags, included accessories and, where reasonably possible, the original packaging.

This voluntary return policy does not limit your statutory rights in relation to withdrawal, defective products or incorrectly supplied products.

23. Starting a Return or Exchange

Returns and exchanges should be registered through our returns portal or otherwise authorised by our Customer Service team.

Please do not personally deliver products to our company address and do not send products to a warehouse without following the return instructions provided by us. Using an incorrect return label, sending a return to the wrong address or failing to include the requested return information may delay processing.

24. Return Inspection, Refunds and Exchanges

Returned products are inspected after receipt. For an approved voluntary return, we refund the amount actually paid for the returned product to the original payment method.

We aim to process voluntary returns and refunds within 10 business days after receipt and inspection. This does not affect the refund periods that apply to statutory withdrawals or other rights under applicable law.

Exchanges are subject to product availability. You may request an exchange for another available size, colour or eligible product through the returns portal. If the requested replacement is unavailable, we may offer another product, store credit or a refund.

25. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or potentially defective product, please contact our Customer Service team before returning it. Please provide your order number, a description of the issue and clear photographs or videos showing the product and the problem.

Do not return the product until you have received our instructions. For confirmed errors or defects, we may provide a repair, replacement, refund or another remedy that is appropriate under the circumstances and required by applicable law.

26. Statutory Guarantee and One-Year Commercial Warranty

Under Dutch law, you are entitled to a product that meets what you may reasonably expect from it. This statutory guarantee applies regardless of the one-year commercial warranty described below and is not limited to one year.

In addition, Fratelli Orsini offers a voluntary one-year commercial warranty for products purchased directly through our Website. This warranty begins on the original delivery date and covers verified defects in materials or workmanship arising during normal and reasonable personal use.

The commercial warranty does not cover normal wear and tear, reasonable natural variations, gradual changes in natural materials, accidental damage, misuse, improper storage, improper cleaning, unauthorised repairs or alterations, loss or theft.

If we determine that a product has a covered defect, we may repair it, replace it with the same or a comparable product, or refund the purchase price. This commercial warranty is an addition to, and never replaces or limits, your statutory rights.

27. Complimentary Items, Free Gifts, Gift Cards and Store Credit

Orders may include complimentary accessories, samples, promotional items or free gifts. If you return the qualifying product or order, any complimentary item provided in connection with that purchase must also be returned.

If a complimentary item is not returned, we may reduce a voluntary refund by its clearly disclosed retail or promotional value, where permitted by law.

Gift cards and store credit may be used only through the Website and are subject to any conditions displayed when issued. Unless required by law, they are not redeemable for cash and may not be used in an unlawful or unauthorised manner.

28. Product Reviews and Customer Content

You may be able to submit ratings, reviews, photographs, videos, questions, comments or other content. You retain ownership of the original content you submit.

By submitting content, you grant Fratelli Orsini B.V. a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, reproduce, display, publish, format, crop, translate and use that content in connection with the Website, product pages, email communications, social media, advertising and other marketing or business communications.

You may post an honest review, including a negative review. We may remove or decline to publish content that is fake, misleading, unlawful, abusive, unrelated to the relevant product, infringes third-party rights, contains personal information, spam or unauthorised advertising.

29. Intellectual Property and Prohibited Use

The Website and its contents, including the Fratelli Orsini name, logos, photographs, videos, product descriptions, graphics, text, software and other materials, are owned by, controlled by or licensed to Fratelli Orsini B.V. and are protected by intellectual-property laws.

We grant you a limited, revocable, non-exclusive and non-transferable right to use the Website for personal shopping and other lawful, non-commercial purposes.

You may not use the Website for unlawful or fraudulent purposes, interfere with its security or operation, introduce malicious code, scrape Website data without authorisation, access accounts or systems without permission, misuse promotions or returns, purchase products for unauthorised resale, or reproduce Website content for commercial purposes without our permission.

30. Third-Party Services and Privacy

The Website may contain links to or integrations with third-party services, including payment, delivery, social-media and review platforms. These third parties operate under their own terms and privacy policies.

Our collection, use and disclosure of personal information are described in our Privacy Policy.

31. Website Availability

We make reasonable efforts to keep the Website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure or error-free.

We may temporarily suspend access, carry out maintenance, update features, correct errors or restrict access for security or operational reasons.

32. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, defective products, or rights that consumers have under mandatory law.

Subject to the above, Fratelli Orsini B.V. is not liable for indirect or consequential loss arising from your use of the Website or purchase of products, to the extent permitted by law.

33. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, fire, flooding, public-health emergencies, strikes, transport interruptions, carrier failures, governmental actions, war, cyberattacks or major supplier disruptions.

We will make reasonable efforts to reduce the impact of such events and communicate material delays. Any cancellation or refund rights required by law remain unaffected.

34. Governing Law and Disputes

These Terms and any agreement between you and Fratelli Orsini B.V. are governed by Dutch law.

If you are a consumer residing in the European Union, you also benefit from any mandatory consumer-protection rules of your country of residence that cannot be excluded by agreement.

Any dispute may be submitted to the competent court under applicable law. This does not affect your right to submit a complaint to a competent consumer-protection authority or to use any other dispute-resolution option available to you by law.

35. Changes to These Terms

We may update these Terms to reflect changes in our business, Website functionality, products, services, legal requirements or operational practices.

Updated Terms will be posted on the Website with a revised effective date. Changes apply prospectively. The Terms in effect when you place an order generally govern that order, unless a later change is required by law or expressly agreed by both parties.

36. Severability and No Waiver

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary. The remaining provisions will continue in effect.

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

37. Contact Us

If you have questions about these Terms, please contact us:

Fratelli Orsini B.V.
Herengracht 420
1017 BZ Amsterdam
The Netherlands
Chamber of Commerce (KvK) number: 81645007

Email: info@fratelli-orsini.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Central European Time.