Terms & Conditions

These Terms and Conditions (“Terms”) apply to your access to and use of the Fratelli Orsini website at www.fratelli-orsini.com, including purchases made through the German version of our online store.

These Terms form a legally binding agreement between you and Fratelli Orsini B.V. By using the Website, creating an account, or placing an order, you agree to these Terms. Please read them carefully before using the Website or placing an order.

1. Scope

These Terms apply to:

• your access to and use of the Website;
• customer accounts;
• orders placed through the German online store;
• payments, delivery, returns, exchanges, and refunds;
• product reviews and other content you submit;
• promotions, gift cards, bundles, and complimentary gifts; and
• other services made available through the Website.

Our Privacy Policy, Shipping & Delivery Policy, and Returns & Exchanges Policy form part of these Terms. If these Terms conflict with specific terms for a promotion, pre-order, commercial warranty, or other offer, the more specific terms will apply to that matter, subject to mandatory consumer law.

2. Company and Contact Information

The seller and contracting party for orders placed through the German online store is:

Fratelli Orsini B.V.
Herengracht 420
1017 BZ Amsterdam
The Netherlands
Dutch Chamber of Commerce (KvK) number: 81645007

Email: info@fratelli-orsini.com
Live chat: Available through the Website
Customer service hours: Monday through Friday from 9:00 AM to 5:00 PM, excluding public holidays.

Our German fulfillment warehouse is:

Active Ants / Fratelli Orsini
Hoeschstraße 20
46284 Dorsten
Germany

The German warehouse is a fulfillment location and is not a customer-service or walk-in address. Do not send returns to our company address or warehouse unless you have received explicit return instructions from us.

3. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order through the Website.

By using the Website, you confirm that:

• you have the legal capacity to enter into these Terms;
• the information you provide is accurate and complete;
• you will comply with these Terms and applicable law; and
• you are not prohibited from using the Website under applicable law.

4. Consumer and Business Orders

The Website is primarily intended for consumers purchasing products for personal use.

Wholesale, business, or resale orders may be available under separate written terms. If you are interested in a wholesale or B2B order, please contact our customer service team before placing an order.

We may cancel or limit orders where we reasonably suspect that they are intended for unauthorized resale, wholesale distribution, or other commercial purposes without our prior approval.

5. Customer Accounts

You may be able to create a customer account through the Website. You are responsible for keeping your login details confidential and for all activity carried out through your account.

You must notify us immediately if you suspect that unauthorized persons have gained access to your account. You may not use another person’s account without permission, provide false information, or create multiple accounts to misuse promotions, discounts, or other benefits.

We may suspend or close an account if we reasonably suspect that it has been used fraudulently, unlawfully, or in breach of these Terms.

6. Product Information

We make reasonable efforts to ensure that product descriptions, materials, sizes, colors, photographs, availability, and other information are accurate.

However, please note that:

• colors may appear differently depending on your screen, device, and lighting conditions;
• measurements and sizes may be approximate;
• packaging may differ from the images shown on the Website; and
• minor production changes may occur without materially affecting the quality or function of the product.

Please consult the size guide on the Website before ordering gloves or other sized products.

7. Natural Materials

Many Fratelli Orsini products are made from natural materials, including leather, suede, sheepskin, deerskin, wool, cashmere, and fur.

Natural materials may vary in color, grain, texture, thickness, markings, softness, and appearance. These characteristics are inherent to natural materials and make each product unique. Reasonable natural variations are not considered defects.

Natural materials may also change gradually through normal use, exposure to moisture, sunlight, friction, skin oils, or the use of cleaning and care products.

8. Placing an Order and the Online Contract Process

Products displayed on the Website are invitations to place an order and do not constitute a binding offer by us.

You can select products and place them in your shopping cart, review the selected products and quantities, enter or correct your billing and delivery information, select an available delivery and payment method, and review the total price before submitting the order. You can correct input errors using the functions provided during the ordering process before submitting your order.

By clicking the final order button that clearly indicates that the order creates a payment obligation, you submit a binding offer to purchase the selected products. Before submitting your order, you are responsible for checking the selected products, quantities, sizes, colors, billing details, delivery address, payment details, shipping costs, taxes, and total purchase price.

The contract language for orders placed through the German online store is German. These Terms can be accessed, saved, and printed before you place your order. We store order and transaction data in accordance with our legal and operational retention obligations. Your order confirmation is sent to you by email and contains the relevant order details.

After you place an order, you will normally receive an automatic order confirmation by email. This confirms that we have received your order but does not by itself mean that we have accepted the order.

9. Acceptance of Orders

We accept your order when we send a shipping confirmation or otherwise expressly accept your order.

Until that time, we may refuse, hold, limit, or cancel an order for legitimate reasons, including:

• failed payment authorization;
• suspected fraud or unauthorized payment activity;
• incorrect billing or delivery information;
• product unavailability or inventory discrepancies;
• obvious pricing or product-information errors;
• unusually large quantities;
• suspected unauthorized resale; or
• legal or regulatory restrictions.

If we cancel an order after payment has been received, we will refund the amount paid for the canceled products to the original payment method.

10. Changes and Cancellations

Contact our customer service team as soon as possible if you wish to change or cancel an order. We will make reasonable efforts to assist you, but we cannot guarantee that an order can still be changed or canceled after it has been placed or once processing has started.

Your statutory right of withdrawal and the return rights described in these Terms remain unaffected.

11. Product Availability and Quantity Limits

All products are subject to availability. Placing a product in your shopping cart does not reserve it. A product may become unavailable before your order is accepted.

We may limit purchases per customer, account, household, billing or delivery address, payment method, or promotional period. We may cancel orders that exceed reasonable household quantities or appear intended for unauthorized resale.

If part of an order becomes unavailable, we may cancel the relevant product and ship the remainder of the order, contact you about an alternative, or cancel the entire order. You will not be charged for products that we cancel.

12. Prices, VAT, and Shipping Costs

Prices for the German market are displayed in euros (€) and include applicable VAT unless clearly stated otherwise.

Any shipping costs will be shown during checkout before you place your order. Prices and shipping costs may change for future orders, but changes will not affect an order that we have already accepted.

13. Pricing and Information Errors

We make reasonable efforts to keep product, promotional, and pricing information accurate. However, typographical, technical, or administrative errors may occur.

We may correct an obvious error and cancel an affected order before acceptance. If the correct price is higher than the displayed price, we may contact you and give you the option to purchase the product at the correct price or cancel the affected product.

Nothing in this section limits rights that cannot legally be excluded.

14. Payment Methods

Available payment methods for the German market may include:

• Visa;
• Mastercard;
• American Express;
• PayPal;
• Klarna;
• Shop Pay;
• Apple Pay; and
• Google Pay.

The payment methods actually available for your order will be shown during checkout. We may add, remove, or restrict payment methods at any time.

Your payment method is generally authorized and charged when you place your order. Some payment methods are provided by independent payment service providers and may be subject to their own terms, privacy policies, and approval processes.

15. Payment Authorization and Fraud Prevention

You confirm that the payment information you provide is accurate, that you are authorized to use the selected payment method, and that sufficient funds or credit are available to complete the transaction.

We and our payment service providers may carry out reasonable authorization, identity, security, and fraud-prevention checks. Where reasonably necessary, we may request additional information to verify your identity, payment authorization, billing address, delivery address, or the legitimacy of the transaction.

We may delay or cancel an order if the requested verification cannot be completed or if we reasonably suspect fraud or unauthorized activity.

16. Promotional Codes, Discounts, and Bundles

Promotional codes, discounts, bundles, and special offers may be subject to additional terms shown with the relevant offer.

Unless otherwise stated:

• only one promotional code may be used per order;
• promotional codes must be used before their expiration date;
• promotional codes have no cash value;
• promotions may exclude certain products or collections;
• promotional codes cannot be applied retroactively; and
• promotional codes may not be transferred, sold, copied, or combined.

If a product purchased at a discount is returned, the refund will be based on the amount actually paid for that product.

If you return only part of a bundle, we may recalculate the price of the products you keep based on the non-bundle price, provided this was clearly disclosed with the offer and is permitted by law.

17. Pre-orders

Some products may be offered as pre-orders before they are immediately available for shipment.

When you place a pre-order:

• your payment method may be charged when the pre-order is placed;
• the displayed shipping or delivery date is an estimate;
• the estimated date may change due to production, transport, customs, inventory, or other delays; and
• products ordered together may be shipped separately.

If we become aware of a material delay, we will notify you and provide any cancellation or refund rights required by law. You may request cancellation of a pre-order before it has shipped.

18. Delivery

We deliver to valid addresses in Germany that are accepted during checkout.

Orders are generally fulfilled from our German warehouse and shipped with DHL or its delivery partners. Delivery times shown on the Website are estimates. For most in-stock products, the expected delivery time within Germany is generally 1–2 business days, unless a different delivery time is stated on the relevant product page or during checkout.

Delivery times may be affected by busy periods, weather conditions, carrier disruptions, address issues, pre-orders, or events outside our reasonable control. If we cannot deliver within the agreed or legally applicable period, we will inform you and provide the rights available to you under applicable law.

19. Split Shipments

We may send an order in multiple shipments when products are stored at different locations, part of the order is a pre-order, products become available at different times, or separate shipment is operationally reasonable.

You will not pay additional shipping costs solely because we choose to send your order in multiple shipments. Each shipment may have its own Track & Trace code and delivery date.

20. Delivery Addresses, Tracking, and Missing Packages

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you discover an address error. We will try to help, but we cannot guarantee that an address can still be changed after processing or shipping has started.

When tracking information is available, we generally send it to the email address associated with your order. Tracking information is provided by the carrier and may not update immediately.

If a package is lost, appears to have been stolen, or arrives damaged, please contact our customer service team as soon as possible. We may open an investigation with DHL or another delivery partner and, depending on the circumstances and your statutory rights, provide a replacement, reshipment, refund, or other appropriate remedy.

21. Statutory Right of Withdrawal

If you are a consumer, you generally have the statutory right to withdraw from an online purchase within 14 days without giving a reason. For a standard purchase of goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods. Special rules may apply where an order is delivered in multiple shipments or parts.

To exercise your statutory right of withdrawal, you must make a clear statement that you wish to withdraw from the contract. You may use the model withdrawal form, our returns portal, the electronic withdrawal function made available on the Website where required by law, or another clear communication to us. Use of the model form is not mandatory.

Where the statutory electronic withdrawal function applies, it will be made available through the online interface during the applicable withdrawal period and will allow you to submit and confirm your withdrawal electronically. We will provide an electronic confirmation of receipt in accordance with applicable law.

If you withdraw from the entire order within the statutory withdrawal period, we will reimburse payments received for the returned products and, where required by law, the cost of the least expensive standard delivery option offered by us. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable to the extent permitted by law.

Statutory withdrawal refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise, and no later than the period required by law. For purchases of goods, we may withhold reimbursement until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.

For eligible German orders, we voluntarily cover the direct cost of returning goods when you use the return method and prepaid return label provided through our returns portal.

Your statutory right of withdrawal does not apply where a legal exception applies, including, for example, goods made to your specifications or clearly personalized for you.

22. Our Voluntary 60-Day Return and Exchange Period

In addition to your statutory rights, we offer a voluntary 60-day return and exchange period for eligible orders delivered within Germany. The 60-day period begins on the day your order is delivered.

Returns and exchanges are free for eligible German orders when you use the return method and prepaid return label provided through our returns portal.

Returned products must be in their original, unworn, and unused condition. They must be free from stains, odors, hair, damage, and other signs of use, and must be returned with original tags, included accessories, and, where reasonably possible, the original packaging.

This voluntary return policy does not limit your statutory rights relating to withdrawal, defective products, or incorrectly supplied products.

23. Starting a Return or Exchange

Returns and exchanges under our voluntary return policy should be registered through our returns portal or otherwise approved by our customer service team. This does not limit your ability to exercise a statutory right of withdrawal by another legally valid clear statement.

Do not personally deliver products to our company address or German warehouse and do not send products to a warehouse without following our return instructions. Using an incorrect return label, sending a return to the wrong address, or failing to include the requested return information may delay processing.

24. Return Inspection, Refunds, and Exchanges

Returned products are inspected after receipt. For an approved voluntary return, we refund the amount actually paid for the returned product to the original payment method.

We aim to process voluntary returns and refunds within 10 business days after receipt and inspection. This does not affect the statutory deadlines that apply to withdrawal or other rights under applicable law.

Exchanges are subject to product availability. Through the returns portal, you may request an exchange for another available size, color, or other eligible product. If the requested replacement is unavailable, we may offer another product, store credit, or a refund.

25. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or potentially defective product, contact our customer service team before returning it where reasonably possible. Please provide your order number, a description of the issue, and clear photographs or videos showing the product and the problem.

We may provide return instructions and, depending on the circumstances and your statutory rights, repair the product, replace it, reduce the purchase price, refund the purchase price, or provide another legally appropriate remedy. Nothing in this procedure limits your mandatory statutory rights.

26. Statutory Rights for Defects and One-Year Commercial Warranty

Consumers purchasing through the German online store have the statutory rights for defective goods provided by German law. For new goods, claims for defects are generally subject to a two-year limitation period beginning on delivery of the goods, subject to applicable statutory rules and exceptions.

These statutory rights exist independently of, and are not restricted by, any commercial warranty offered by Fratelli Orsini.

In addition, Fratelli Orsini voluntarily provides a one-year commercial warranty on products purchased directly through our Website. This commercial warranty begins on the original delivery date and covers confirmed defects in materials or workmanship arising during normal and reasonable personal use.

The commercial warranty does not cover normal wear and tear, reasonable natural variations, gradual changes in natural materials, damage caused by accidents, misuse, improper storage, improper cleaning, unauthorized repairs or modifications, loss, or theft.

If we determine that a product has a defect covered by the commercial warranty, we may repair the product, replace it with the same or a comparable product, or refund the purchase price. This commercial warranty is in addition to your statutory rights and never replaces, excludes, or limits them.

27. Complimentary Items, Gifts, Gift Cards, and Store Credit

Orders may include complimentary accessories, samples, promotional items, or gifts. If you return the product or order to which a complimentary item applied under our voluntary return policy, the complimentary item must also be returned where this formed part of the stated promotional conditions.

If a complimentary item is not returned, we may reduce a voluntary refund by the clearly stated retail or promotional value of that item, only to the extent permitted by law. This does not restrict mandatory statutory refund rights.

Gift cards and store credit may be used only through the Website and are subject to the terms stated when issued. Unless required by law, they are not redeemable for cash and may not be used unlawfully or without authorization.

28. Product Reviews and Customer Content

You may be able to submit ratings, reviews, photographs, videos, questions, comments, or other content. You retain ownership of the original content you submit.

By submitting content, you grant Fratelli Orsini B.V. a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, reproduce, display, publish, format, crop, translate, and use that content in connection with the Website, product pages, email communications, social media, advertising, and other marketing or business communications, to the extent permitted by law.

You may post an honest review, including a negative review. We may remove or decline to publish content if it is fake, misleading, unlawful, abusive, irrelevant to the relevant product, infringes third-party rights, contains personal information, constitutes spam, or is unauthorized advertising.

29. Intellectual Property and Prohibited Use

The Website and its content, including the Fratelli Orsini name, logos, photographs, videos, product descriptions, images, text, software, and other materials, are owned by, controlled by, or licensed to Fratelli Orsini B.V. and are protected by intellectual property rights.

We grant you a limited, revocable, non-exclusive, and non-transferable right to use the Website for personal purchases and other lawful, non-commercial purposes.

You may not use the Website for unlawful or fraudulent purposes, interfere with its security or operation, introduce harmful code, collect Website data without permission, access accounts or systems without authorization, misuse promotions or returns, purchase products for unauthorized resale, or commercially use Website content without permission.

30. Third-Party Services and Privacy

The Website may contain links to or integrations with third-party services, including payment, delivery, social-media, and review platforms. These third parties operate under their own terms and privacy policies.

The collection, use, and disclosure of personal data are described in our Privacy Policy.

31. Website Availability

We make reasonable efforts to keep the Website available and functioning properly, but we cannot guarantee that it will always be uninterrupted, secure, or error-free.

We may temporarily suspend access, perform maintenance, update features, correct errors, or restrict access for security or operational reasons.

32. Liability

We are liable without limitation where liability cannot lawfully be excluded or limited, including for intentional misconduct and gross negligence, for injury to life, body, or health caused by negligence, for liability under mandatory product-liability law, for fraudulently concealed defects, and where we have expressly assumed a guarantee to the extent covered by that guarantee.

In cases of slight negligence, we are liable for the breach of an essential contractual obligation whose performance is necessary for the proper performance of the contract and on whose performance you may regularly rely. In such cases, liability is limited to the foreseeable damage typical for the contract, to the extent permitted by law.

Any further liability for slight negligence is excluded to the extent permitted by law. Mandatory consumer rights remain unaffected.

33. Events Outside Our Reasonable Control

We are not responsible for delays or failures to the extent caused by events outside our reasonable control, including severe weather, natural disasters, fire, flooding, public-health emergencies, strikes, transportation interruptions, carrier failures, government action, war, cyberattacks, or major supplier disruptions.

We will make reasonable efforts to reduce the effects of such events and communicate material delays. This section does not exclude or restrict statutory rights that cannot legally be excluded, including applicable cancellation, withdrawal, delivery, or refund rights.

34. Governing Law, Courts, and Consumer Dispute Resolution

These Terms and contracts concluded through the German online store are governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) where legally permissible.

If you are a consumer, the applicable statutory rules on jurisdiction and consumer protection remain unaffected. Nothing in these Terms deprives you of mandatory protections that cannot be contractually excluded.

Information about participation in dispute resolution proceedings before a consumer conciliation body will be provided on the Website and together with these Terms where required by the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz – VSBG). If a dispute with a consumer cannot be resolved directly, any additional information required by applicable law will be provided in text form.

35. Changes to These Terms

We may update these Terms to reflect changes in our business, Website functionality, products, services, legal requirements, or operational practices.

Updated Terms will be posted on the Website with a revised effective date. Changes apply prospectively. The Terms in effect when you place an order will generally apply to that order unless a later change is required by law or expressly agreed by both parties.

36. Severability and No Waiver

If a provision of these Terms is wholly or partly invalid or unenforceable, the statutory provisions will apply in its place where required by law. The validity of the remaining provisions is not affected.

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.