Frequently Asked Questions
Below you'll find the most common questions about Fratelli Orsini.
Is your question not answered? Contact our customer service, and we’ll be happy to assist you.
1. Shipping
All orders for the United States, Canada, Australia and the rest of the world are shipped from our warehouse in Eastern Pennsylvania, United States.
Orders within Europe are shipped from our warehouses in Germany, the Netherlands, France and the United Kingdom.
At Fratelli Orsini, we prioritize fast and efficient shipping. Orders placed before 12:00 PM EST (Monday to Friday) are shipped the same day. Orders placed after this time, or on weekends and holidays, will be processed the next business day.
For an indication on how long it will take for your order to be delivered, we want to refer you to our shipping page.
Once your order is shipped, we will send you an email confirmation.
This email contains a tracking link, which allows you to follow the progress of your order.
If you have not received this email within 36 hours of placing your order, we first advise you to check your spam folder to see if our email might have ended up there.
If you cannot find the email, please contact our customer service at info@fratelli-orsini.com . They can send you the tracking link of your order as well.
Sometimes (especially during the holiday season) your order might be slightly delayed, because the courier is overwhelmed with packages.
If your order hasn't received a tracking update for 4 business days, contact our customer service through info@fratelli-orsini.com. They can double-check tracking and start an investigation if necessary.
We’re really sorry to hear this!
Unfortunately, in these cases we often notice that the order was delivered to a neighbor or left in a safe place on the premises and the courier forgot to notify you of this.
If you haven’t retrieved your order after checking these options, please contact our customer service at info@fratelli-orsini.com. They can start up an investigation with the courier and help you further.
2. Product
At Fratelli Orsini, we are committed to offering only the finest quality accessories, and that’s why all of our gloves, beanies, and scarves are handmade in Italy. Each piece is crafted by skilled Italian artisans who have perfected their techniques over generations. Using premium materials and traditional craftsmanship, they ensure that every product reflects the luxury and durability you deserve. From soft, supple leather to cozy, elegant fabrics, our products are designed to provide both comfort and style. When you choose Fratelli Orsini, you're choosing authentic Italian craftsmanship that stands the test of time.
The main advantage of our leather and suede gloves over, for example, wool gloves is that all leather gloves from Fratelli Orsini are completely wind and water resistant. To make your leather gloves even more resistant to rainy and cold weather, we recommend impregnating them with our leather gel (unfortunately not suitable for suede or fabric gloves). The leather gel is included for free with every pair of gloves.
When do I use the leather gel?
You can use the leather gel as soon as you receive it, but you can also use the leather gel after the winter season.
- To make your gloves extra water repellent you can use the leather gel as soon as you receive it from us. When you cycle through a heavy rain shower, your gloves will be extra water repellent by using the leather gel.
- You can also use the leather gel at the end of the winter season to give the leather of the gloves extra nourishment and make them shine again.
How do I apply the leather gel?
You apply the leather gel with a cloth, making circular movements on the leather. Let the leather gloves dry thoroughly afterwards. Once the leather gel is well absorbed into the leather, you will notice that the leather feels supple again, has its original shine back and is even more water resistant. By properly impregnating your leather gloves, you ensure that your hands stay nice and dry again during the cold weather.
Unfortunately, the leather gel cannot be used on suede or fabric gloves. You have to see the leather gel as a kind of shoe polish. If you use this gel on suede gloves, it will cause stains that you will not be able to remove. The gel can also cause stains on fabric gloves.
If you want to protect your suede gloves from the winter weather (which we get!) we recommend you to get a water and dirt repellent impregnation spray (available at most shoe stores).
At the moment we do not sell our leather gel separately, but for next season we have plans to do so. We will keep you informed!
Leather is a natural product and it is very common that your gloves, especially in the beginning, will feel stiff or rigid. By wearing your gloves, the leather will become more supple and the glove will mold itself to your hand - that's the beauty of leather.
If you have been caught out in the rain and your gloves are soaking wet, please don't put them on the heater, as this makes the leather very stiff and hard. Let them dry in a sheltered place and if the leather has become stiff, it certainly helps if you rub your gloves again with leather gel.
Unfortunately, the leather gel cannot be used on suede or fabric gloves. You have to see the leather gel as a kind of shoe polish. If you use this gel on suede gloves, it will cause stains that you will not be able to remove. The gel can also cause stains on fabric gloves.
If you want to protect your suede gloves from the winter weather (which we get!) we recommend you to get a water and dirt repellent impregnation spray (available at most shoe stores).
Quality is paramount at Fratelli Orsini, which is why we have personally selected the finest leathers for our gloves. Our collection features gloves crafted from a variety of leathers, with different linings and functionalities, allowing you to choose the pair that best suits your needs and preferences.
To help you better understand the characteristics of each leather, we have created a dedicated page that explains the different leather types used in our gloves. There, you can learn more about their unique properties, appearance, feel, and benefits, making it easier to find the perfect pair.
Please keep in mind that leather is a natural product and every piece of skin, and therefore every leather glove, is different. Since leather is a natural product (animal skin) all gloves have small imperfections. We do not see this as a defect, but as a characteristic that makes every leather glove unique. No glove is the same.
We offer a one (1) year warranty on all of our gloves. This warranty starts from the moment you receive your gloves.
The warranty does not apply on general wear and tear that may occur if you wear your gloves regularly.
If you have a problem with your gloves within this time, please send your message and a photo of the damage to our customer service at info@fratelli-orsini.com . They will help you find a suitable solution.
How annoying to hear that you lost your glove!
Unfortunately, due to logistical reasons, we can't sell loose gloves. If you contact us via info@fratell-orsini.com, we will be happy to help you with a discount code for a new pair of gloves.
3. About Fratelli Orsini
Since 1998, Fratelli-orsini.com has brought you the largest selection of leather gloves for men and women anywhere. We sell the finest gloves available in every category, from dress to work, from opera to driving. We feature gloves made of the best available leathers, from Italian lambskin to North American deerskin. With over 100 styles of leather gloves to choose from in dozens of colors, you’re sure to find exactly the right glove for your needs.
Although we are the largest independent leather glove retailer on the internet, we are still a small family-run company. We treat our customers the way we like to be treated, with personalized service, easy no-hassle exchanges and returns, and we only offer products we are proud to sell.
If you have a question about our gloves, your order, or anything else, don’t hesitate to contact us by email or chat during business hours.
Our U.S. presence is located below:
FO Accessories Inc.
Office: 228 East 45th Street, St 9E
New York, NY 10017
United States
Warehouse:
NRI Distribution c/o Fratelli Orsini
2325 Newlins Mill Rd.
Easton, PA 18045
United States
Simply put, you are not going to find higher-quality gloves than those crafted in Italy by the designer artisans at Fratelli Orsini. We’ve literally searched the globe and these are the best of the best, the perfect combination of the finest materials, latest fashions and utmost craftsmanship in the true Italian tradition.
Unlike gloves labeled Italian finish or Italian style, Fratelli Orsini gloves are actually made in Italy with the finest Italian materials certified by the European Union. Available in more than 100 styles for men and women, Fratelli Orsini leather gloves aren’t just the best gloves available - they’re the best leather gloves available anywhere.
At the moment we only offer our gloves collection online. Should this change in the future, you can be sure we'll inform you right away!
At Fratelli Orsini, we believe that true luxury goes hand in hand with responsibility. Sustainability is not about following trends. It is about creating products that are made with care, designed to last, and crafted with respect for both the materials and the artisans behind them.
Every pair of Fratelli Orsini gloves is handmade by experienced craftsmen using traditional techniques that have been refined over generations. Unlike mass-produced products, our gloves are individually cut, stitched, and finished by hand. This level of craftsmanship not only ensures exceptional quality but also allows our artisans to make the best possible use of every piece of leather. Each hide is carefully inspected and cut with precision to minimise waste while preserving the natural beauty of the material.
The leather we use is a natural by-product of the food industry. Rather than allowing this valuable material to go unused, it is transformed into premium leather that can be enjoyed for many years. By making use of a material that already exists, leather helps ensure that more of the animal is respectfully utilised. We carefully select only high-quality leathers that are known for their durability, softness, and timeless appearance.
One of the most sustainable choices anyone can make is to invest in products that are built to last. Fast fashion encourages frequent replacement, creating unnecessary waste and excessive consumption. At Fratelli Orsini, we take a different approach. Our gloves are designed to remain beautiful and functional season after season. With proper care, a quality pair of leather gloves can last for many years, making them a timeless investment instead of a disposable accessory.
Sustainability also means valuing craftsmanship. Every pair of gloves reflects the skill, patience, and dedication of the artisans who create them. By preserving traditional handcrafting techniques, we help keep these valuable skills alive while producing gloves that offer a level of quality and attention to detail that cannot be achieved through mass production.
From the careful selection of materials to the precise cutting of every leather hide and the handmade finishing of each glove, every step of our production process is guided by quality, durability, and respect for the materials we use. Our goal is simple. We create elegant leather gloves that look and feel exceptional while reducing waste, celebrating craftsmanship, and producing accessories that can be enjoyed for years to come.
For us, sustainability is not a marketing promise. It is a commitment to creating timeless products that combine outstanding craftsmanship, responsible material use, and lasting quality.
4. Pre-order / Payment Questions
Shopping at Fratelli Orsini is always safe and secure. All orders and payments are protected using industry-standard encryption, ensuring your personal and payment information remains confidential.
We accept the following payment methods:
- PayPal
- Credit cards
- Klarna – Buy Now, Pay Later
- iDEAL (Netherlands)
- Bancontact (Belgium)
- Apple Wallet, Google Pay, Amazon Pay, PayPal Wallet
To make sure you select the perfect size for yourself, we want to refer you to our sizing-page.
Here you will find an extensive video of how to measure your hand size and corresponding sizing tables for both men and women.
Every year, our main winter glove collection arrives between August and September. As many of our bestselling styles return each season, popular colours and sizes can sell out quickly.
To ensure you don't miss out on your preferred pair, many of our gloves are available for pre-order. By placing a pre-order, you reserve your gloves in advance and are among the first to receive them as soon as the new collection arrives.
In addition to our annual seasonal delivery, we continuously restock many of our most popular styles throughout the year whenever possible. Availability depends on the specific model and leather, so if an item is temporarily out of stock, we recommend checking the product page for pre-order availability or signing up for a back-in-stock notification.
If you have any questions about the availability of a particular glove, our customer service team is always happy to assist. Simply contact us at info@fratelli-orsini.com, and we'll be happy to help you find the perfect pair.
If you are interested in wholesale or B2B orders, we would like to ask you to contact us at info@fratelli-orsini.com. Your message will be directed to the right person as soon as possible.
We offer expedited shipping options for our US customers. Standard shipping is free, but you also have the option to select UPS 2nd Day Air and UPS Next Day Air. For more information on the cut off times and the delivery fees, we would like to refer you to our shipping policy here.
5. Returns and Exchanges
You can return your order within 60 days of purchase. For detailed information on the return process and to initiate a return, please visit our Return Portal. There, you'll find everything you need to complete your return quickly and easily.
Your order number is listed in the confirmation email you received from us. It starts with #FO.
If you can't find it, please contact our customer service via info@fratelli-orsini.com. Please mention your full name and delivery address in your email and they will quickly provide you with your order number.
We're very sorry to hear this!
Before you send your order back, we would like to ask you to contact our customer service at info@fratelli-orsini.com.
Please indicate in the mail what exactly is broken and send us a few clear pictures of the defect. Then our customer service will be able to help you quickly.
If you have registered your return through our website, our warehouse will, of course, process it as soon as possible. Our warehouse works hard, but during the winter months it can sometimes take a bit longer due to extreme high demand. After confirmation from the warehouse, our customer service can take care of the rest.
Whether you have sent your order back for an exchange or for a refund, you will always receive a confirmation email after processing. If you have not yet received this, then the warehouse is still processing your return.
If you have not heard from us for a long time, or if you are concerned about the status of your return, you can of course contact our customer service, via info@fratelli-orsini.com.
We obviously hope that you were able to find the return instructions on our website easily. If you have not found them and returned your order yourself, your return/exchange may be delayed.
In the event that you have sent your return tracked,, we would like to advise you to contact our customer service team at info@fratelli-orsini.com with this information. They can check with the warehouse if your return is known and if it has arrived.
If your return has arrived at our warehouse, they will of course process it as soon as possible. Our warehouse works hard, but during the winter months it can sometimes take a bit longer due to extreme high demand. After confirmation from the warehouse, our customer service can take care of the rest.
Whether you have sent your order back for an exchange or for a refund, you will always receive a confirmation email after processing. If you have not yet received this, then the warehouse is still processing your return.
If you have not heard from us for a long time, or if you are concerned about the status of your return, you can of course contact our customer service, via info@fratelli-orsini.com.